At the moment, I’m not offering wholesale, but it’s something I may consider in the future.

I am currently not taking custom orders.

Please message me immediately at hellolumaroo@gmail.com.If your order has not shipped yet, I am happy to change the address but once your order has been shipped, there is nothing I can do.If the order has been sent to the wrong address, unfortunately I will not be able to offer a refund as it it is the buyer's responsibility to provide a correct shipping address.

Unfortunately I currently only ship to the US.Only apparrel products and stickers can be shipped internationally.

Request a cancellation within 2 hours of purchase.Cancellations are not accepted during sales.Orders of digital products can’t be cancel/refund because of the nature of these items.Please email me at hellolumaroo@gmail.com as soon as possible with the subject line “Cancellation” and your full name and order number. I’ll let you know what I can do! If your order has already processed and shipped out, I will no longer be able to cancel your order. I do not accept cancelations. all sales are final.

I use recyclable packaging to minimize the use of plastic to stay eco-friendly.Thanks for joining me in making a greener planet :)

Each Lumaroo piece is truly one of a kind, uniquely yours! All my products are lovingly crafted by me, and each piece goes through a careful quality control check to ensure it meets my standards before reaching you. Since each item is handmade, slight imperfections may occur. These natural imperfections and unique touches are completely normal and are part of the charm of handmade goods and do not affect the quality or functionality of the product.