Please ask any questions and review all items carefully before making your purchase as all sales are final, including digital goods, custom designs, and orders not yet shipped. 

I do not offer returns, refunds or exchanges. However I can offer refuns if I forgot something in your order, you received the wrong item, or the item is misprinted, damaged, or defective.

​

Any claim must be made within 5 days of tracking showing delivered.

​

Please email me at hellolumaroo@gmail.com with the subject line “Problem” if there is a problem with your order.

​

Once your return is received and inspected, I will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​

Shipping Returns
To return your product, you should mail your product to: LUMAROO, PO Box 394 Villa Rica GA 30180

​

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

​

If you are returning more expensive items ($40), you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.